Job description

A Call Centre Agent is responsible for responding to client inquiries via phone, offering professional support and solutions to a wide range of customer issues. They resolve complaints, provide accurate information regarding UAESA’s services, and ensure a high standard of customer satisfaction. Agents are required to maintain detailed call logs, escalate complex queries when necessary, and adhere to approved call scripts and communication protocols. Their role is vital in representing the company’s brand, maintaining client trust, and ensuring service consistency.

Skill Required

Problem-Solving Customer Service Verbal communication data entry active listening